We believe that building trust, with the people we are going to work with, is vital to ensure a long term relationship.
Trust has to be earned, so in order to build mutual trust with the person we are talking to, and by extension our companies, we have to start with what we believe in at drive; respect, honesty and security.
But this is not enough.
Our clients are approaching drive, for us to deliver them quality design work, and if we can’t meet their needs why should they trust us?
It is therefore important that we understand, and are aligned with, their project goals.
Which means being flexible enough to tailor our services to deliver better results for them.
That is why when we talk about The Driveway™ it not a defined process, it is our attitude and approach.
This all sounds good, but unless we deliver on what we are promising, then there will be no trust.
Honesty really is the best policy. If we know we can’t deliver what the client needs (or in their timescale or budget), we find it is better to be honest with them, and ourselves, and politely decline.
Sometimes it is difficult to turn away work, but in the long run we prefer not to let you down, whilst maintaining your trust.
We are talking about building trust with clients or companies, but it is really between people. We hope that the trust we have built will exist beyond a project, or a place of employment, and will help us establish a good reputation.
In the ever more connected product and automotive design worlds, establishing and protecting that reputation is a must.
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